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TEMPORARY CHANGE OF CANCELLATION 
CONDITIONS DUE TO COVID-19
FOR WINTER 2020/2021

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Should a new lockdown happen shortly before your vacation and the Austrian Government orders a travel ban, we are not allowed to keep your deposit nor charge you cancellation fees, which means in this case the deposit payed already will be payed back and that absolutely NO CANCELLATION FEES be charged!

If the travel ban is be lifted after a lockdown - before your arrival - then the normal cancellation terms come in to effect again. The Europäische Reiseversicherung (travel insurance) also offers insurance on COVID-19 infection.

Due to the current situation, we have decided to change our cancellation conditions for the winter season 2020/2021

Therefore, for the winter 2020/2021 a free cancellation will be possible up to 1 month before your arrival. A cancellation must be made in writing, only then is a cancellation valid.

NEW CANCELLATION CONDITIONS 
(for direct bookings) 

In case of a cancellation the following conditions apply:(according to Austrian Hotel Regulations)

  • 31 days before arrival date the cancellation is free. Absolutely NO cancellation fee will be charged.
  • The deposit will be PAYED BACK!
  • from 30 days to 15 days before arrival day we do charge 30%
  • from 14 days before arrival day 100 % of the total package price
  • in case of now show, late arrival or earlier departure we do charge the total booked package price

At the moment you can make your bookings for winter 2020/2021.

We think positively and look ahead to a wonderful winter, together with you, our dear guests and friends!

Travel Insurance

We recommend taking a travel insurance:
Europäische Reiseversicherung ›

ALL OUR HOTEL AREAS ARE OPEN FOR YOU.

Please note the following: (subject zu changes)

  • stay at least 1 meter away from other people.
  • avoid shaking hands and hugs.
  • washing of hands with soup several times a day.
  • Sneezing or coughing in the crook of the arm or handkerchief, odour loss
  • do not travel if there are signs of illness, please contact the reception!
  • A mask requirement is desired in the whole house.
  • When entering the restaurant or the breakfast room, please use the face mask up to the table!
  • please do bring your own masks 

Special precaution in our hotel

In the spa wellness area:

  • ALL SAUNAS AND THE POOL ARE OPEN
  • Distance: Please also note the general minimum distance of 1 meter in the wellness area.

Maximum number of people:

  • A minimum distance of 1 meter must be observed in the sauna and steam bath.
  • 6 people can be in the pool at the same time.
  • One person or two people belonging together may be in the infrared cabin! (subject zu changes)

Hygiene:

Hygiene has always been our top priority: All areas are thoroughly cleaned every day and cleaned with cleaning agents containing disinfectants in accordance with the current hygiene standards.

Disinfectant dispenser: As you cannot wash your hands everywhere, use our disinfectant dispenser at the entrance.

Arlberger Bergbahnen:

For questions about the winter operation or the handling in the area in relation to the COVID-19 situation, visit https://www.arlbergerbergbahnen.com/en/winter/